OUR RETURN POLICY IS REALLY SIMPLE.
When you receive your item, you must check it as soon as possible following receipt and always before use. If you find something fishy about it, please email us to [email protected] We will email you the steps for return.
YOUR RIGHT TO CHANGE YOUR MIND
We've all done it, ordered something and then realised later that it is no longer needed.
You have 14 days to cancel your order under our 14-day return period policy, which starts on the day you receive the item.
It's so simple, please follow the steps in ‘What to do to return your items to us’ All items must be returned unused and in the original packaging as they were in when received by you.
Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it e.g. please ensure that any security seals or tags are still intact.
WRONG ITEM RECEIVED
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
DAMAGED OR FAULTY ITEMS
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
WHAT TO DO TO RETURN YOUR ITEM TO US
- Contact us through your account via our online message centre or call us on +912226861815
- You must inform our customer service team ([email protected]) of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to
- Please package the item securely and include inside the package your order number, name and address
- Please obtain a proof of courier from your courier company when you send your item to us.
- If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal/Wallet account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
WHAT WE'LL DO NEXT
All products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card/PayPal account used to purchase the item.
RETURN OF REPLACEMENT GOODS
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
COST OF RETURNING ITEMS
Please note that we can only refund the courier costs for returning an item where:
- we sent you the wrong item, or
- the item is damaged or faulty or
- where you are returning a substitute or replacement item which you do not want to keep.
We will not refund courier cost for items found to be in good working order. Costs of returning the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter. Please contact our customer service representatives on +91 2226819988, [email protected] or by post at Customer Service Department, BodyFirst®, 220, Udyog Bhavan, Sonawala Road, Goregaon East, Mumbai 400063